Blog

The Journey from Information to Innovation

August 16th, 2010

Next month the CIO Association of Canada is organizing the CIO Exchange, an event joining the conversation about the changing role of the CIO. It is all about the evolving meaning of the “I” in the “CIO” title, thus the event’s title “From Information to Innovation”.

Why Innovation?

This may come as a surprise to some, but there is increasing concern about Canadian productivity compared with other industrialized nations. From third position in the OECD countries in 1960 Canada’s productivity level has dropped to 15th among the original OECD members and 17th out of the overall 30. Canada also ranks third last in productivity growth since 1980. In the last decade productivity growth in Canada averaged 1% compared with 2.5% for the USA. The increasing productivity gap has serious socio-economic consequences impacting our living standards directly.

The lagging productivity growth is linked, among other things, to a low level of innovation, which in turn can be linked to low R&D intensity (Canada stands 16th here!), investments in technological and human infrastructure, and the way we do things in our organizations. Change that creates value addressing the productivity gap whether scientific, technological, process, business model, or social innovation, falls within the broad definition of innovation. This perhaps explains the recent rise of innovation as a subject, trend, and buzzword across many disciplines and lines of business.

Why the CIO?

The role of Chief Information Officer has gone through radical changes in the past few decades. From the original custodian of IT (and later ICT), it evolved next to aligning technology with business goals and became one of the standard lines of business in organizations. But as technology became pervasive across all lines of business, the perspective of the CIO flipped from a vertical departmental one to a horizontal enterprise-wide one. The CIO became (willingly or not) the one with the most complete view of the structure and processes of the organization and the prime candidate to initiate systemic change across the traditional silos. As awareness of this change spread out in the market place, everybody came after the CIO: equipment and software vendors, management and organizational change consultants, recruiters and HR firms etc. At the intersection of strong internal and external pressures for change, the CIOs are facing a new challenge that prior experience and education did not prepare them for.

The CIO Exchange

Faced with this challenge the CIO community is responding by organizing intense learning from leaders in this space and exchanging ideas and experiences with peers. Hence the CIO Exchange, in which various perspectives of innovation:

  • The communication of innovation
  • The psychology of innovation
  • The leadership of innovation
  • The economics of innovation
  • The culture of innovation
  • The future of innovation

will be explored with presentations by select experts and discussions among peers in breakout groups.

The event is scheduled for September 14, 2010. Details can be found here.

Posted originally by Nabil Harfoush on IT World Canada Community Blogs on August 16, 2010

Policy Innovation – What’s the Urgency?

August 9th, 2010

A few months back I had written a blog about the ups and downs of policy innovation. Since then may things have happened.

First, Change Camp 2010 has taken place and I was there as one of the on-line scribes that facilitated the 30 break-out groups of this remarkable event. It was an interesting experience that taught our team a lot about facilitating engagements at this scale (240 people).

Then I organized XCAMP, the unconference discussing the XCLINIC project. With the support of several peers from the Design with Dialog (DwD) practitioner group that meets monthly at OCAD’s Strategic Innovation Lab (sLab) this smaller event was a great crowd-sourced co-design experience pushing the project a big step forward.

The most important time investment over the past few months (the one that took me away from blogging all this time) was put into developing a brand new graduate course “Business Model & Policy Innovation” and teaching the course to the first class of the MDes program in Strategic Foresight & Innovation (SFI) at OCAD. This has been an exhilarating and learning-rich experience, which we’re about to wrap up with project presentations and critiques over the next 2 weeks.

Emerging Trends

During the course I hosted a number of guest lecturers including Toronto City Councilor Gordon Perks and Change Camp co-founder Mark Kuznicki. From the lively discussions throughout the course and the guest lectures, I came out with a renewed sense of urgency for policy innovation. Everywhere we looked (enterprises, government, academic institutions, NGOs) the trend swelling from the grass roots up was towards more collaborative and participatory mode of working. And in most instances that trend was clashing with the vertical decision-making hierarchies and structures that characterize the 20th century.

Towards a Solution

I had highlighted the inherent risks of not addressing this gap in my previous blog about policy innovation. What has emerged through these various events is the beginning of a discourse about how to do so. In a conversation with Dr. David Wolf, Royal Bank Chair in Public and Economic Policy at the Munk Centre for International Studies, about how to address this gap, he envisaged governments shifting implementation efforts significantly towards grass-roots organizations and NGOs. Karl Schroeder, a Sci-Fi author, future scenarios writer, and graduate student at the SFI program suggested exploring a sequencing of these two different modes of organizing: horizontal networks and vertical hierarchies. Each of these modes excels at certain aspects and could be used at specific times in the process of policy making for example.

Mark Kuznicki provided real examples of how tremendous engagement and creativity by grass-roots initiatives in Toronto got stifled due to infighting between vertical hierarchies in Ontario. Everybody agreed with Mark, that how we address this fundamental issue is the conversation all who seek positive change must engage in. This could easily become a cornerstone of research in strategic foresight and innovation.

Investigating “For Benefit” Business Models

August 7th, 2010

In September 2009 the Design Faculty at OCAD University inaugurated a new and exciting Master of Design (MDes) program in Strategic Foresight & Innovation. The program initially will be on a part-time basis with a first cohort of 21 students. The program is focused on graduating “change leaders” and uses an interesting multidisciplinary approach not only in its content design but also in the selection of candidates for the program and in the delivery of learning experiences  using more than one instructor in the classroom whenever possible.

OCAD Main Building at 100 McCaul St.

As part of a newly developed course on “Business Model & Policy Innovation” graduate students self-organized in small groups and selected organizations with innovative business models to investigate over the summer semester. Organizations studied include Bullfrog Power, Toronto International Film Festival (TIFF), Artscape, Pollution Probe, Zero Footprint, The Stop and Acumen Fund. The investigation looked at the current business model, alternative models, external factors impacting the organization, in particular policy and regulatory issues. Each group produces a strategic report documenting their work and findings.

The final reports will be presented and defended in two public critique sessions on Friday August 13 and 20 in the presence of OCAD faculty and some representatives from the organizations selected. If you are interested to attend, send an email to nharfoush [at] faculty.ocad.ca for details of the events.

Accenture Global CIO Forum

June 8th, 2010

The Foush just arrived in Washington, DC, to speak at the Accenture Global CIO Forum. The theme of this year’s forum is IT Matters: Shaping the Future of the Enterprise. While many aspects of social media/digital communication have been handled by the Marketing and Communication teams within organizations, its increasing importance within strategic planning is making many CIOs stand up and take notice.

Rahaf will be on a panel discussing the implications of these developments on the CIO’s role and hear the insights of some of the other panelists including:

  • Elizabeth Hackenson, Senior Vice President and Chief Information Officer, The AES Corporation
  • Rob Webb, Senior Vice President and Chief Information Officer, Hilton Worldwide
  • Richard Williams, Vice President and Group Chief Information Officer, AstraZeneca

CMA’s Annual Conference

May 25th, 2010

The Foush will be one of 12 Keynote Speakers presenting at the Canadian Marketing Association’s Annual Conference taking on May 26 & 27 in Toronto. It takes place at the Metro Toronto Convention Centre.

The CMA embraces Canada’s major business sectors and all marketing disciplines, channels and technologies.  It has evolved into the largest marketing association in Canada. Its 800 corporate members include the country’s major financial institutions, insurance companies, publishers, retailers, charitable organizations, agencies, relationship marketers and those involved in e-business and Internet marketing. Some of Canada’s most well-known and respected brands are CMA Members, including Costco, the Liquor Control Board of Ontario (LCBO), Home Depot, Kraft, the Globe and Mail and Rogers Communications.

The Foush in Portugal

May 19th, 2010

The Foush will be keynoting at the annual meeting of Sonae Distribuição, a Portuguese retail company with two major partnerships in the shopping centers and telecommunications sectors.

The company operates in two core business:

  • - Sonae MC is the food retail market leader in Portugal with a number of distinctive formats, which offer a varied range of high quality products at competitive prices: Continente (hypermarkets), Modelo (supermarkets), Área Saúde (para-pharmacies), Bom Bocado (cafetarias) and Book.it (book shop/stationery).
  • - Sonae SR has a range of brands in benchmark positions in their respective market segments. The offer is wide ranging: Loop (footwear), Modalfa (clothing), SportZone (sports clothing and equipment), Vobis (computer equipment), Worten (white goods and consumer electronics), Worten Mobile (mobile telecommunications) and Zippy (clothing for babies and children).

Sonae is the first Portuguese retail group to adopt a fishing sustainability policy and the first to sign up to the World Economic Forum management principles. The annual meeting will be held May 24th in Troia, Portugal.

Local Government Management Association of BC – May 18, 2010

May 15th, 2010

The Foush will be heading to beautiful Whistler, BC, on May 18 to speak at the Local Government Management Association (LGMA) of BC about how technology can help local governments better connect with people; We’ll upload more thoughts on that as she puts the finishing touches on her presentation.

The LGMA works to make the BC Local Government Manager’s quality of working life more enjoyable and meaningful, providing professional development products and services.

The Foush has never been to Whistler before but if it’s as gorgeous as the rest of British Columbia we know she’s in for a treat!

Emerald Lake in British Columbia, Canada by panduh.Flickr: panduh

Interview with Successful Meetings Magazine

May 7th, 2010

I had the pleasure of being interviewed by Andrea Doyle for a profile piece in Successful Meetings Magazine. I had the chance to talk about how much I love my digital tribe and how digital media can be used to enhance conferences and events. Thanks to Jesse Morgan for doing the photos! Full article after the jump.

Successful Meetings Magazine

Facebook Owns Us All: Creepy.

May 5th, 2010

Facebook owns us — Copy me happy

Some scary food for thought from the above article:

So what happens when you do something like that? Facebook delete you. They erase you from the digital earth. All pictures that he was tagged in seems to be gone (I can’t find one single picture with him on there right now). He’s no longer in my list of friends. Facebook didn’t send out a notice saying that my friend was erased. I actually found out that he was gone from Facebook when he didn’t show to the moving in party at Flattr, when someone there told me he never received an invitation. It was weeks after, and I had invited him to another thing he didn’t show to either. I now know why.

Like everybody else today, I invite people via Facebook to events. If they’re not on there, they won’t get invited, it’s too much hassle, and “everybody is there” with few exceptions. This means that if Facebook deletes a friend from your online catalogue, you might actually stop hanging out with them offline as well. This is not acceptable. In a democracy we break monopolies and we allow for trials to happen (some of them are actually fair as well). On facebook, we’re being treated as goods.”

Lift10 Conference

April 19th, 2010

Lift 10 Geneva 3-5 May 2010

Under the conference theme “Connected People” Lift10 will gather one thousand participants in Geneva, Switzerland May 3-5, 2010 to explore the most overlooked aspect of innovation: people.

Known in techno-parlance as users, people ultimately define the success of all technological and entrepreneurial projects. Their approaches are unique, influenced by cultural and generational diversity. The conference aims at exploring the myths and uncover the reality behind the “connected people”.

The conference will host sessions on:

Understanding the different uses of technologies by each generation.
The redefinition of privacy.
The dynamics of online communities.
The myths and realities of online politics.
The future of media.
Mobile platforms, business model design, travel 2.0, creativity, democracy, innovation, etc.

Check the conference program.

Our own Rahaf Harfoush is speaking at the conference.