Manara

A long, long time ago (October 2009) I attempted to turn my endless hours on planes into something more productive: Kindle Book Reviews!

My first Foushy Read was my friend Mitch Joel’s book “Six Pixels of Separation,” that I reviewed in Part 1.

After finishing it, I had quite a few questions and Mitch was kind enough to answer them for me. So, despite the, obnoxious, long delay, I’m happy to finally be able to share this interview!

On how personal brands impact businesses:

Q: Your book chronicles the rising importance of the personal brand as a way of establishing a unique value proposition. What are some of the fundamental changes that are going to occur for businesses as we move towards a more individual-centric brand landscape?

The changes are going to be radical. When individuals have audiences that rival those of some of the biggest corporations, you can just imagine how this is going to change communications and marketing – both internally and externally. That’s the real shift because of Social Media that few people really do focus on.

When the guy in the mailroom can have 120,000 people following and engaging with him on platforms like Twitter, everything we know about hierarchy and speaking with “one, unified voice” not only goes out the window, but becomes fake to consumers. My hopes are that this new brand landscape will lead they way to more and more real interactions between real human beings, instead of corporate-speak and stock press release quotes.

On being heard in a sea of voices:

Q: With traditional media channels, there was a filtering process that allowed certain companies to be branded as “authorities” with the internet equalizing everyone, what happens to the prestige of the expert? How do you differentiate yourself in an industry filled with “experts”?

One of the trends everyone is talking about is filters and aggregators. It’s important to remember that as more and more people create the content they want in text, images, audio and video and publish them to the world, the more sceptical most people will become.

I think people are going to have their own, inner circle of experts that will trump what we have traditionally thought of “experts” (it turns out that individuals are great at aggregating and editing what’s important to them). Just think about how John Stewart always has those amazingly ridiculous (and funny) titles for all of his “journalist” and “correspondent”.

The days of ABC or CNN telling you who an expert really is may be coming to an end. It looks like each of us will have our own trusted advisors who will acts as our own, personal experts and the currency of their value will be dictated by the word of mouth referrals they receive.

On measuring our own success:

Q: We can’t all be Mitch Joel’s and Chris Brogan! Not everyone can write a book, publish a blog and start an agency, what does success look like for the rest of us?

I think that Social Media is still a great place to tell, share and talk about stories. I’m not so sure that Social Media can be the frontline of success. It’s not for me, and I don’t think it’s like that for Chris Brogan anymore. Much like anything else that is public, you still need the “back-end” where the “action” happens. I think a small few will tweet their way to success, but for the majority of us, it’s always just going to be a great platform to share and connect.

Nothing more, nothing less. Success, as always, will be dependant on how much passion, intelligence and hustle you bring to your game (whatever you game may be). Wow, I sound like Gary Vaynerchuk (I just finished reading his book, Crush It… maybe that’s why?).

On luring readers after a blogging haitus:

Q: I have been guilty of not updating my blog in a consistent basis. Shame! Once we’ve dropped the ball, what are some of the best ways to get readers back?

1. Be curious.
2. Read lots of different stuff (online, magazines, books,  newspapers).
3. Constantly write – because you love to write (you do love to  write, don’t you?).
4. Ask questions (and answer them on your Blog).
5. Use it as a pressure gasket to clear your mind at the end of  the day (just be careful not to set off too many other people’s gaskets by  your comments
6. Keep a notebook or a document open on your desktop/mobile  device where you can jot down ideas for things to Blog about.

Thanks Mitch!

Stalk Mitch Online:

Learn more about Mitch’s work here.

• Check out the blog
• Listen to the podcast
• Facebook
• Mitch Joel – LinkedIn
• Twitter @mitchjoel
• Twitter @bizbookreview
• Mitch Joel – Wikipedia
• Mitch Joel – Delicious
• Mitch Joel – Google Profile
• Mitch Joel – Google Shared Items
• Mitch Joel – Technorati
• Mitch Joel – Flickr

Hi everyone!

Just a quick update from Davos. It’s been a great annual meeting so far. More details to come after, but I thought I would share this brief cameo I made on a German news program discussing what the Forum’s Global Partnership to Assist Haiti’s Economic Development, a partnership we’ve launched with the Clinton Foundation and the UN.

Last week, a 7.0 magnitude earthquake struck Haiti ravaging the country’s capital Port-au-Prince. The International Red Cross is estimating that at least three million people were impacted by the quake, with Haitian government officials citing that up to 200,000 people have been killed. Major infrastructure damage was also reported including the destruction of Parliament and the Presidential Palace.

The Internet community quickly rallied around this cause and provided an excellent case study of how social networks and open data can help in crisis response.

1) BREAKING NEWS: Up to the minute information flow

TWITTER:

Within hours of the quake, Haiti was a trending word on Twitter and users in Haiti provided live coverage of the earthquake including sending pictures, and information about damaged areas. In addition, some users are using their twitter feed to provide the names and conditions of survivors and coordinating rescue efforts in saving people who were still trapped in the rubble.

Facebook:

On Facebook, over 250,000 people have joined a group called Earthquake Haiti. Members are using the social network to post pictures of missing family members, as well as exchanging information on how to locate survivors, donate money and  offer words of comfort and support.

Wikipedia:

The Haiti 2010 Wikipedia Page was created within seconds after the quake and according the HuffPost, the page has received over 168,000 pages views and lists over 106 article sources. Smart Phones have also allowed Haitians to upload footage of the wreckage to sites such as Youtube, Vimeo and other video sharing sites. The day after the earthquake, over 4,000 Haiti related videos were uploaded to Youtube.

2) Coordinated Donation Efforts: Viral Advertising + Easy Call to Action

In addition to quickly disseminating information about the unfolding crisis, social media also provided a powerful platform to let people know how they could help. Users quickly shared information about fundraising campaigns and directed people to links where they could easily donate funds.

The American Red Cross launched an SMS  campaign enabling people to donate $10 right from their cell phones. The campaign proved immensely successful and raised a record $7 million within the first 24 hours.   In Canada, the Canadian Red Cross reported over $15.4 million in donations, with 85% of donations coming in online.

I don’t think it was just the increase of information available, but the fact that we were witnessing this disaster unfold through the eyes of those living it that made such an impact. The human element combined with an easy call to action made it simple and intuitive for those who wanted to help.

3) The Tech Community and Global Disaster Relief

Both Google and Facebook launched in Disaster Relief pages.

Facebook:

Facebook recently launched their Disaster Relief Page. According to the official Facebook blog this page is for:

“…the more than 350 million people on Facebook can educate themselves and find out how to help not only in Haiti but wherever disaster and misfortune may strike.

Every minute, people have been posting more than 1,500 status updates on Facebook that contained the word “Haiti.” People have contributed thousands of dollars through the Causes application on Facebook, and groups including the American Red Cross, Oxfam America and Partners in Health have mobilized supporters through their Facebook Pages and raised hundreds of thousands of dollars in the last 24 hours alone.”

Currently, the group has over 100,000 members and the Causes features has raised over $95,000 to date.

Google:

The search engine giant has also created a Disaster Relief page that allows people to easily donate and stay up to speed on breaking events as they unfold. In addition to donating one million dollars to the cause they are also offering free phone calls to Haiti via Google Voice.

Most interestingly, they have released a new data layer for Google Earth that allows users to see satellite images of Haiti post-quake. They have made this feature available via plugin, which you can get here. Users are encouraged to upload any information, pictures or footage and tag it through their Google Map Maker feature.

4) The Need for Open Data

Many news organizations have created “Peoplefinder” sites, a way to enable people to find information about missing family members. Boingboing published an open letter from Christopher Csikszentmihalyi, Director of the MIT Center for Future Civic Media, on how to make these initiatives more effective by opening their data:

“In the response to the earthquake in Haiti, many organizations worked to create sites where people could find one another, or least information about their loved ones. This excellent idea has been undermined by its success: within 24 hours it became clear that there were too many places where people were putting information, and each site is a silo.

We recognize that many newspapers have put precious resources into developing a people-finder system. We nonetheless urge them to make their data available to the Google project, and standardize on the Google widget. Doing so will greatly increase the number of successful reunions. Data from the google site is currently available as “dumps” in the standard PFIF format (on this page), and an API is being developed, and licensed through Creative Commons. I am not affiliated with Google — indeed, this is a volunteer initiative by some of their engineers — but this is one case where their reach and capacity can help the most people.”

Ultimately, creating data silos will not do anyone any good. We need to have open and transparent data that can be easily accessed and shared by various NGOs, governments and other interested parties who (like Google) can use it to create applications that can help and add value in a time of crisis. The New York Times has already indicated it would make it’s data available to Google and I hope more news organizations will follow suit.

While still in its infancy, I am happy to see that social media is creating opportunities for large groups of people to quickly share information and mobilize in support of those who are in need.

Hi everyone!

Just a quick update from Davos. It’s been a great annual meeting so far. More details to come after, but I thought I would share this brief cameo I made on a German news program discussing what the Forum’s Global Partnership to Assist Haiti’s Economic Development, a partnership we’ve launched with the Clinton Foundation and the UN.

Last week, a 7.0 magnitude earthquake struck Haiti ravaging the country’s capital Port-au-Prince. The International Red Cross is estimating that at least three million people were impacted by the quake, with Haitian government officials citing that up to 200,000 people have been killed. Major infrastructure damage was also reported including the destruction of Parliament and the Presidential Palace.

The Internet community quickly rallied around this cause and provided an excellent case study of how social networks and open data can help in crisis response.

1) BREAKING NEWS: Up to the minute information flow

TWITTER:

Within hours of the quake, Haiti was a trending word on Twitter and users in Haiti provided live coverage of the earthquake including sending pictures, and information about damaged areas. In addition, some users are using their twitter feed to provide the names and conditions of survivors and coordinating rescue efforts in saving people who were still trapped in the rubble.

Facebook:

On Facebook, over 250,000 people have joined a group called Earthquake Haiti. Members are using the social network to post pictures of missing family members, as well as exchanging information on how to locate survivors, donate money and  offer words of comfort and support.

Wikipedia:

The Haiti 2010 Wikipedia Page was created within seconds after the quake and according the HuffPost, the page has received over 168,000 pages views and lists over 106 article sources. Smart Phones have also allowed Haitians to upload footage of the wreckage to sites such as Youtube, Vimeo and other video sharing sites. The day after the earthquake, over 4,000 Haiti related videos were uploaded to Youtube.

2) Coordinated Donation Efforts: Viral Advertising + Easy Call to Action

In addition to quickly disseminating information about the unfolding crisis, social media also provided a powerful platform to let people know how they could help. Users quickly shared information about fundraising campaigns and directed people to links where they could easily donate funds.

The American Red Cross launched an SMS  campaign enabling people to donate $10 right from their cell phones. The campaign proved immensely successful and raised a record $7 million within the first 24 hours.   In Canada, the Canadian Red Cross reported over $15.4 million in donations, with 85% of donations coming in online.

I don’t think it was just the increase of information available, but the fact that we were witnessing this disaster unfold through the eyes of those living it that made such an impact. The human element combined with an easy call to action made it simple and intuitive for those who wanted to help.

3) The Tech Community and Global Disaster Relief

Both Google and Facebook launched in Disaster Relief pages.

Facebook:

Facebook recently launched their Disaster Relief Page. According to the official Facebook blog this page is for:

“…the more than 350 million people on Facebook can educate themselves and find out how to help not only in Haiti but wherever disaster and misfortune may strike.

Every minute, people have been posting more than 1,500 status updates on Facebook that contained the word “Haiti.” People have contributed thousands of dollars through the Causes application on Facebook, and groups including the American Red Cross, Oxfam America and Partners in Health have mobilized supporters through their Facebook Pages and raised hundreds of thousands of dollars in the last 24 hours alone.”

Currently, the group has over 100,000 members and the Causes features has raised over $95,000 to date.

Google:

The search engine giant has also created a Disaster Relief page that allows people to easily donate and stay up to speed on breaking events as they unfold. In addition to donating one million dollars to the cause they are also offering free phone calls to Haiti via Google Voice.

Most interestingly, they have released a new data layer for Google Earth that allows users to see satellite images of Haiti post-quake. They have made this feature available via plugin, which you can get here. Users are encouraged to upload any information, pictures or footage and tag it through their Google Map Maker feature.

4) The Need for Open Data

Many news organizations have created “Peoplefinder” sites, a way to enable people to find information about missing family members. Boingboing published an open letter from Christopher Csikszentmihalyi, Director of the MIT Center for Future Civic Media, on how to make these initiatives more effective by opening their data:

“In the response to the earthquake in Haiti, many organizations worked to create sites where people could find one another, or least information about their loved ones. This excellent idea has been undermined by its success: within 24 hours it became clear that there were too many places where people were putting information, and each site is a silo.

We recognize that many newspapers have put precious resources into developing a people-finder system. We nonetheless urge them to make their data available to the Google project, and standardize on the Google widget. Doing so will greatly increase the number of successful reunions. Data from the google site is currently available as “dumps” in the standard PFIF format (on this page), and an API is being developed, and licensed through Creative Commons. I am not affiliated with Google — indeed, this is a volunteer initiative by some of their engineers — but this is one case where their reach and capacity can help the most people.”

Ultimately, creating data silos will not do anyone any good. We need to have open and transparent data that can be easily accessed and shared by various NGOs, governments and other interested parties who (like Google) can use it to create applications that can help and add value in a time of crisis. The New York Times has already indicated it would make it’s data available to Google and I hope more news organizations will follow suit.

While still in its infancy, I am happy to see that social media is creating opportunities for large groups of people to quickly share information and mobilize in support of those who are in need.

My cat interrupts my 12 seconds video to say hi. on 12seconds.tv

Yesterday, our beloved cat Josephine had to be put down after her kidneys failed in a sudden and unexpected attack. Josephine had been my boyfriend’s cat for the last 18 years – he purchased her when he was 10 years old with his paper route money.

I was devastated to come home from a weekend trip and find her in her  little cat bed, too weak to stand up on her own although she did try to get up and greet me. The vet informed me there was nothing they could do, and so we put her to sleep since she was suffering and in pain.

It was one of the saddest experiences of my life. I stroked her head and spoke to her to let her know that I was there. She lifted one of her little paws and laid it on my arm and looked right at me as the vet administered the shot. I am so upset that I wasn’t there for her when it happened. It kills me to think that she was scared and in pain and alone during those last few hours.

The house now seems so empty and much too quiet. Josephine’s favorite place to be was beside us on the couch and she would purr contentedly for hours. She loved lying on anything that belonged to us and I had become accustomed to finding her snoozing on our freshly folded laundry, coats that had been carelessly thrown on the bed and suitcases that were left open. I’m going to miss her crazy yowls and the chatty meows she would often insert into the middle of a conversation we were having. Most of all, I’m going to miss how she always seemed to know when I was sad or upset and would just curl up next to me.

I’m sad to start 2010 without her.

Josephine

My cat interrupts my 12 seconds video to say hi. on 12seconds.tv

Yesterday, our beloved cat Josephine had to be put down after her kidneys failed in a sudden and unexpected attack. Josephine had been my boyfriend’s cat for the last 18 years – he purchased her when he was 10 years old with his paper route money.

I was devastated to come home from a weekend trip and find her in her  little cat bed, too weak to stand up on her own although she did try to get up and greet me. The vet informed me there was nothing they could do, and so we put her to sleep since she was suffering and in pain.

It was one of the saddest experiences of my life. I stroked her head and spoke to her to let her know that I was there. She lifted one of her little paws and laid it on my arm and looked right at me as the vet administered the shot. I am so upset that I wasn’t there for her when it happened. It kills me to think that she was scared and in pain and alone during those last few hours.

The house now seems so empty and much too quiet. Josephine’s favorite place to be was beside us on the couch and she would purr contentedly for hours. She loved lying on anything that belonged to us and I had become accustomed to finding her snoozing on our freshly folded laundry, coats that had been carelessly thrown on the bed and suitcases that were left open. I’m going to miss her crazy yowls and the chatty meows she would often insert into the middle of a conversation we were having. Most of all, I’m going to miss how she always seemed to know when I was sad or upset and would just curl up next to me.

I’m sad to start 2010 without her.

Josephine

I had the pleasure of speaking at the British Columbia New Democratic Party convention yesterday to share some thoughts about what Canadian politicians can learn from the Obama campaign. For many, Obama has become the new standard for political campaigns, validating the power of these tools when embedded within an overarching communication and branding strategy. While I do agree with using this particular example as a case study to showcase the potential of these tools, I caution organizations from jumping in and blindly imitating the tactics.

Social Media is a reflection of your organizations’ brand and should therefore be custom tailored to communicate to your audience. This means that not all the places that Obama was present online will offer the same value as others. Not everything they did will work for you. Below are some of my thoughts, that I will flesh out in the coming weeks.

Some Lessons Learned:

1) Building a Sleeper Community:

Unlike our American neighbors we don’t always have the luxury of knowing well in advance when a Federal election will take place. Last October’s election left politicians with less than a month to ramp up and get organized. This is not enough time to educate, excite and inspire people to participate in the political process.  For us, the challenge will be establishing sleeper grassroots communities – groups of people who engage in activities during the year and who can be called to action at a moment’s notice.

This means that for politicians who are looking to engage voters, the activities must go beyond election ramp up. If you want people to be involved you need to give them something valuable to be involved in. Parties need to find initiatives that encourage voters to develop the right skill sets (canvassing, phone banking, online organizing etc) that can then be easily transferred to an election setting.

This is far more challenging as it requires constant effort and input on behalf on both voters and politicians.

2) Finding the right Messaging:

During the 2008 US Presidential Elections, the one thing that struck me was the “do-or-die” mentality that was visibly present in so many of our volunteers. Many were feeling the impacts of the economic crisis first hand: reports of foreclosed houses, out of control debts, unemployment, and lack of health insurance were common. People felt threatened. They felt that they had to act – or else the consequences would be dire.

Luckily for us, Canadians have not felt the impacts of this crisis as strongly. Instead, we hover around a sense of national complacency where we are mildly concerned with what is happening, but not motivated enough to act. Politicians will need to find a way to communicate the necessity and urgency of defending some of the very things that make us Canadian: our healthcare and education system, protecting our natural resources, maintaining our reputation abroad as peacemakers.  Personally, I fear that we are losing some of things piece by piece, and that we won’t notice the full impact of this loss until it is already too late.

3) New Types of Engagement:

Finally political parties need to be ready to listen to voters, and recognize that these tools have changed the way we communicate with each other. If voters are more comfortable with using some of these online tools to organize and communicate online, then it is up to the party to figure out the best way to leverage these online behaviours into value adding campaign activities. People want to be involved, they want to be heard, but they want to do it in their own way and using the tools that are comfortable for them.

Final thought:

It seems to be that this shift in social media is indicative of a deeper shift in the way that people want to interact with government in a way that goes far beyond mere communication. Government itself will have to evolve to adjust to these new expectations. The time for change is now, and the Party that recognizes these changing trends and moves to embrace it will reap unprecedented rewards.

ps: Check out this crazy picture of me speaking at the convention, I look SO intense!

I had the pleasure of speaking at the British Columbia New Democratic Party convention yesterday to share some thoughts about what Canadian politicians can learn from the Obama campaign. For many, Obama has become the new standard for political campaigns, validating the power of these tools when embedded within an overarching communication and branding strategy. While I do agree with using this particular example as a case study to showcase the potential of these tools, I caution organizations from jumping in and blindly imitating the tactics.

Social Media is a reflection of your organizations’ brand and should therefore be custom tailored to communicate to your audience. This means that not all the places that Obama was present online will offer the same value as others. Not everything they did will work for you. Below are some of my thoughts, that I will flesh out in the coming weeks.

Some Lessons Learned:

1) Building a Sleeper Community:

Unlike our American neighbors we don’t always have the luxury of knowing well in advance when a Federal election will take place. Last October’s election left politicians with less than a month to ramp up and get organized. This is not enough time to educate, excite and inspire people to participate in the political process.  For us, the challenge will be establishing sleeper grassroots communities – groups of people who engage in activities during the year and who can be called to action at a moment’s notice.

This means that for politicians who are looking to engage voters, the activities must go beyond election ramp up. If you want people to be involved you need to give them something valuable to be involved in. Parties need to find initiatives that encourage voters to develop the right skill sets (canvassing, phone banking, online organizing etc) that can then be easily transferred to an election setting.

This is far more challenging as it requires constant effort and input on behalf on both voters and politicians.

2) Finding the right Messaging:

During the 2008 US Presidential Elections, the one thing that struck me was the “do-or-die” mentality that was visibly present in so many of our volunteers. Many were feeling the impacts of the economic crisis first hand: reports of foreclosed houses, out of control debts, unemployment, and lack of health insurance were common. People felt threatened. They felt that they had to act – or else the consequences would be dire.

Luckily for us, Canadians have not felt the impacts of this crisis as strongly. Instead, we hover around a sense of national complacency where we are mildly concerned with what is happening, but not motivated enough to act. Politicians will need to find a way to communicate the necessity and urgency of defending some of the very things that make us Canadian: our healthcare and education system, protecting our natural resources, maintaining our reputation abroad as peacemakers.  Personally, I fear that we are losing some of things piece by piece, and that we won’t notice the full impact of this loss until it is already too late.

3) New Types of Engagement:

Finally political parties need to be ready to listen to voters, and recognize that these tools have changed the way we communicate with each other. If voters are more comfortable with using some of these online tools to organize and communicate online, then it is up to the party to figure out the best way to leverage these online behaviours into value adding campaign activities. People want to be involved, they want to be heard, but they want to do it in their own way and using the tools that are comfortable for them.

Final thought:

It seems to be that this shift in social media is indicative of a deeper shift in the way that people want to interact with government in a way that goes far beyond mere communication. Government itself will have to evolve to adjust to these new expectations. The time for change is now, and the Party that recognizes these changing trends and moves to embrace it will reap unprecedented rewards.

ps: Check out this crazy picture of me speaking at the convention, I look SO intense!